Jessica Suaste
Jourdanton,TX
Summary
Dynamic Branch Manager with expertise in branch operations, risk management, and customer negotiations. Proven track record in enhancing customer satisfaction and driving team performance while ensuring compliance with financial regulations.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Branch Manager
AMG Finance
Pleasanton, Texas
08.2022 - Current
- Managed daily branch operations and ensured compliance with financial regulations.
- Implemented internal control procedures to minimize risk exposure and enhance sales and loans, contributing to improved profitability.
- Negotiated payment plans for customers based on their financial situations and established relationships.
- Developed strategies to increase customer satisfaction and loyalty while tracking daily goals to meet monthly standards.
- Helped resolve customer questions and service concerns to support better service quality.
- Assisted with staff training sessions to build product knowledge and job skills.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Supported marketing activities to promote financial products and services.
- Built customer connections through targeted outreach efforts.
- Collected payments from individuals by drafting collection letters and visiting customers' homes.
- Provided tax services during tax season for over 4 years, ensuring accurate processing and addressing any issues for customers.
- Utilized various software applications to assist customers effectively. customer service requires the use of software to assist customers and keep track of information.
- Analyzed market trends to identify opportunities for business growth, in charge to order all merchandise to Selles at
- Processed check deposits and reconciled bank inflows and outflows daily.
Manager in Charge
Chile Bandera
Pleasanton, Texas
08.2017 - 05.2022
- Oversaw daily operations of the sales department, including staff supervision and order management.
- Implemented process improvements to optimize operational efficiency and reduce delays, in every order by the day.
- Developed strategies to enhance sales and improve customer satisfaction.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved employee conflicts and fostered a positive work environment.
- Coordinated inventory management to maintain stock levels efficiently.
- Coordinated inventory management to maintain optimal stock levels and minimize product waste.
- Performed sales consultations and educated clients on products and services.
- Conducted regular quality checks to maintain production standards and compliance.
Accounts Payable Clerk
Ezqualo Laboratory Creativo
Queretaro, Mexico
07.2012 - 06.2016
- Processed vendor invoices for timely payment and accurate record-keeping.
- Prepared checks for payment of vendor invoices on a timely basis.
- Verified accuracy of coding on invoices prior to processing payments.
- Reviewed purchase orders for compliance with company policies, ensuring accurate processing.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Assisted in month-end closing by reconciling accounts payable reports.
- Facilitated month-end closing by preparing documentation, contributing to timely financial reporting.
- Maintained organized files for invoices and payment records for easy retrieval.
- Collaborated with accounting team to streamline invoice processing workflows, enhancing efficiency.
- Entered data into an accounting system to maintain accurate financial records.
- Supported audits by providing requested documentation and relevant information.
- Managed payroll processing including employee payments and deductions.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
Accounts Assistant
Chevrolet Motors
Queretaro, Mexico
03.2009 - 06.2012
- Maintained accurate financial records with accounting software and spreadsheets, ensuring compliance and reliability.
- Prepared monthly financial statements and budget forecasts to support financial planning.
- Developed financial reports to support departmental decision-making processes.
- Determined and tracked budget expenses with accuracy and transparency.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received and inspected incoming shipments for quality and accuracy.
- Organized inventory in designated storage areas for easy access.
- Reported discrepancies in shipments to management for resolution.
- Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
Education
BBA - Gestion Administrativa
Universidad Pedagogica Nacional
Queretaro06-2012
Skills
- Branch operations
- Risk management
- Financial analysis
- Loan processing
- Debt recovery
- Compliance verification
- Financial operations
- Sales strategies
- Business development
- Inventory management
- Account review
- Customer negotiations
- Team leadership
- Customer service
- Effective communication
- Conflict resolution
- Relationship building
- Presentation skills
- Bilingual in English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Branch Manager
AMG Finance
08.2022 - Current
Manager in Charge
Chile Bandera
08.2017 - 05.2022
Accounts Payable Clerk
Ezqualo Laboratory Creativo
07.2012 - 06.2016
Accounts Assistant
Chevrolet Motors
03.2009 - 06.2012
BBA - Gestion Administrativa
Universidad Pedagogica Nacional